Privacy Policy

Last Updated: 2024

Welcome to Mohi Cars (“we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our car rental services. By accessing our website or using our services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

1. Personal Information

   • Identification Details: Name, address, telephone number, email address, date of birth, passport or national ID details.
   • Driver’s License Details: License number, issuing country, expiration date.
   • Payment Information: Credit or debit card details, billing address, or other financial information needed to process transactions.

2. Usage Data

   • Log Data: IP addresses, browser type, operating system, access times, and pages viewed.
   • Cookies and Tracking Technologies: We may use cookies, web beacons, and similar technologies to collect information about your interactions on our website.

3. Communications

   • Email or Phone Interactions: When you contact us via email, phone, or other channels, we may keep records of your communication and contact details to respond to your inquiries.

2. How We Use Your Information

1. To Provide Our Services

   • Process your reservations, verify your identity, and facilitate car rentals.
   • Manage payments, deposits, and refunds.

2. To Communicate With You

   • Send confirmations, updates, and notifications related to your rental.
   • Respond to inquiries, requests, or complaints.

3. To Improve Our Services

   • Analyze website usage and customer interactions to enhance user experience.
   • Conduct internal research, troubleshooting, and data analysis.

4. Marketing and Promotions

   • Where permitted by law, we may use your contact details to send promotional materials or offers. You can opt out of these communications at any time.

5. Legal and Regulatory Compliance

   • Comply with applicable Moroccan laws, regulations, or legal obligations.
   • Cooperate with law enforcement, government authorities, or other third parties if required by law.

3. Sharing Your Information

1. Service Providers

   • We may share your information with trusted third-party service providers who perform functions on our behalf (e.g., payment processors, IT services, roadside assistance providers).

2. Insurance and Legal Partners

   • We may share your information with insurance providers or legal advisors in the event of accidents, disputes, or legal claims.

3. Business Transactions

   • In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the business transaction.

4. Legal Requirements

   • We may disclose your information if required to do so by law, court order, or if we believe it is necessary to protect our rights, property, or safety.

4. International Transfers

Your personal information may be transferred to and processed in countries other than Morocco, where data protection laws may differ from those in Morocco. In such cases, we take appropriate safeguards to ensure your data remains protected in accordance with this Privacy Policy and applicable laws.

5. Data Retention

We keep your personal information only as long as necessary for the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once your information is no longer needed, we will securely delete or anonymize it.

6. Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no security system is foolproof, and we cannot guarantee absolute security of your data.

7. Cookies and Tracking Technologies

1. Cookies

   • Our website uses cookies to enhance your browsing experience and gather analytics data. You can set your browser to refuse cookies or alert you when cookies are being sent. However, some website features may not function properly without cookies.

2. Analytics

   • We may use third-party analytics tools (e.g., Google Analytics) to track and analyze website traffic and user behavior. These tools may use cookies or other tracking technologies to collect information about your usage of our website.

8. Your Rights and Choices

Depending on the applicable laws, you may have rights regarding your personal information, such as:

1. Access and Update

   • Request to access, correct, or update your personal data at any time.

2. Deletion

   • Request the deletion of your personal information, subject to legal or contractual obligations that might require us to retain it.

3. Object or Restrict Processing

   • Object to or request that we restrict the processing of your personal information in certain circumstances.

4. Withdrawal of Consent

   • If we are processing your personal data based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact details provided in this Privacy Policy.

9. Children’s Privacy

Our services and website are not directed to children under the age of 16, and we do not knowingly collect personal information from them. If you believe we may have inadvertently collected information from a child, please contact us so we can promptly delete it.

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Updates to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services or website following the posting of changes constitutes your acceptance of those changes.